Shopify maintenance
Monthly Shopify maintenance for stores that keep evolving
A Shopify store is not finished at launch. Themes need updates, apps change, campaigns need new pages and bugs appear. NP SoftTech provides monthly maintenance and development support so you have a team that already knows your store.
Who it is forD2C brands and agencies that need clear Shopify development help.
How we workUnderstand the store, scope the work, build carefully, then support what launches.
What you getPractical delivery, documented decisions and a path for ongoing improvements.
Who this is for
- Shopify merchants without in-house developers
- Brands that launch campaigns, collections and features regularly
- Stores with custom code that needs careful ongoing maintenance
- International merchants who want a stable technical partner across time zones
- Businesses that outgrew their original agency or freelancer
Common problems
- Small fixes sit in a backlog because nobody owns Shopify development
- Theme or app updates are delayed for fear of breaking custom work
- Agencies or freelancers are unavailable when something urgent breaks
- New landing pages and sections take weeks to schedule externally
- Integrations fail silently until orders or inventory are wrong
- Performance slowly degrades as apps and scripts accumulate
What NP SoftTech does
- Bug fixes and troubleshooting on theme, apps and custom code
- Theme updates and compatibility checks after Shopify or app changes
- New sections, pages and content templates for campaigns
- Custom feature additions and refinements over time
- App installation, configuration and cleanup
- Integration monitoring and fixes for ERP, CRM and fulfilment connections
- Performance checks and practical speed improvements
- CRO-minded tweaks when agreed as part of your plan
- Priority support channel for active maintenance clients
Process
- Onboarding: store access, codebase review, integrations map and contacts
- Agree plan tier based on complexity and expected monthly work
- Monthly task queue: bugs, changes and small projects prioritised together
- Development and staging review before production changes
- Deployment with changelog for your team
- Monthly summary of work completed and open items
- Plan review as store complexity or needs change
Deliverables
- Dedicated monthly development and support capacity
- Documented changes each month
- Maintained custom code and integration health checks
- Faster turnaround on store updates than ad-hoc hiring
- Optional escalation path for larger projects outside retainer hours
Technical capabilities involved
Explained in business terms. We use these tools where they solve a real store need.
- Shopify theme maintenance and Online Store 2.0 updates
- Liquid, JavaScript and CSS fixes
- Shopify APIs, webhooks and custom app upkeep
- Third-party app and integration support
- Version control for theme and custom code where applicable
Plans start from $500 per month. Final pricing depends on scope.
FAQs
What is included in maintenance versus a new project?
Maintenance covers ongoing fixes, updates, small features and agreed monthly development hours. Larger new builds are scoped separately or allocated from retainer capacity by priority.
How quickly do you respond?
Response times depend on plan tier and issue severity. Critical checkout or order issues are prioritised. Exact SLAs are agreed when the plan starts.
Can we start maintenance after you build our store?
Yes. Many clients move from a launch project into a monthly plan so the same team maintains the code they wrote.
Do you maintain stores you did not build?
Yes, after an onboarding review. We need to understand the theme, custom code and integrations before committing to a plan.
Ask about Shopify maintenance plans
Share your store URL, current support setup and the kind of work you expect each month: fixes, new pages, integrations or all of the above.